Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

A Free Freight option will be shown automatically if you have purchased the required minimum spend on Spare Parts and Accessories purchased online.

Shipping Options

We ship all orders with either Sendle or Australia Post, whichever is the most cost-effective for the receiver.  If you wish to ensure that your item is sent with Australia Post, please select the Express Post option.

Delivery Disruptions

Delivery delays may be experienced due to COVID-19 disruptions and extreme weather conditions may cause delays.

Sendle

The current delivery delay details for Sendle can be found here:  https://try.sendle.com/en-au/delivery-disruptions

Australia Post

The current delivery delay details for Austalia Post can be found here:  https://auspost.com.au/service-updates/domestic-delivery-times

In relation to Express Post deliveries, please check the current Express Post delays here:  https://auspost.com.au/service-updates/domestic-service-updates/changes-to-express-post-services

In-store pickup

You can skip the shipping fees with free local pickup at our physical store located at 16 Rene Street, Noosaville  Qld  4566. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready to collect.

Our in-store pickup hours are 9.30 am to 4 pm on Monday to Friday (excluding public holidays). Please have your order confirmation email with you when you come.

International Shipping

At this time, we do not ship internationally.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within the expected time frame of receiving your shipping confirmation email, please contact us here with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please refer to our Refunds and Returns Policy which is located here.