If you’re not happy with your newly received online purchase, you can return it to us (in the condition you received it in) within 60 days of your original purchase date and we will happily exchange or refund.
Note: If you took advantage of our free freight offer on items over $50, we will deduct the amount of the original freight from your refund. This will be calculated using the Australia Post Postage Calculator to ensure a fair calculation except for when the goods were original despatched with Couriers Please or Fastway Couriers, in which case the freight is calculated as follows: 500g Satchel $10, 1kg Satchel $15, 5kg Satchel $20. If you would like to know the amount of your original freight, give us a call on 07 5455 5249 or contact us here. The organisation and cost of return postage is the responsibility of the purchaser.
Return Terms and Conditions
All items must be authorised by a Scooter Style / Noosa Motorcycles staff member prior to the goods being returned. Please give us a call on 07 5455 5249 or contact us here.
All items returned for refund or exchange must be returned in the original condition with tags attached (unless the return is due to a fault in the item). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless the return is due to a fault in the item). Please take care when trying/testing your new items to ensure that your return will be accepted. See the suggestions below:
- Take care when trying on helmets ensuring that tags stay on and that no marks or stains are made to the helmet (this includes makeup and hair products).
- Always wear socks when trying on boots and please do not kick-start your bike or stand on the pegs unless you are happy with the fit and sizing as this can mark the boot soles.
- Ensure that all tags remain on clothing when trying on and ensure that the item has no marks, stains and rips prior to return (this includes makeup and hair products). Coat hangers and dust covers must be returned if originally supplied with the clothing item.
- Prior to fitting parts purchased ensure that instructions have been read (if provided) and items are compared with the old or broken item prior to replacement. All parts must be returned in their original packaging.
Once your item has been returned, we will process your exchange or refund in a timely manner.
If the item you have received is faulty, please give us a call on 07 5455 5249 or contact us here before returning the item. Photos of the fault may be required. If it is outside of the 60 days return policy period, please contact us anyway as your item may have a manufacturers warranty period in excess of this time frame. In which case, we will return your item to the manufacturer for refund or replacement.
We endeavour to make this process as painless as possible and will do what we can to ensure a speedy outcome!